We had been looking for a pre-built cabin for a while, and had settled on a specific brand. Even went to one business where the sales person was unable to complete our purchase (could not locate the right paperwork and could also not load the store's website on the computer). So we stopped at Great American Fireplace to take a look, even though they did not sell the brand of building we had decided to purchase. Danielle was extremely knowledgeable and helpful, with all the information about the different variables (such as size, materials, number of windows/doors, etc) and costs at her fingertips. We were impressed with the materials used, and they had everything we wanted in a cabin. In the end, we decided to buy one of the building from Great American Fireplace, and we couldn't be happier.
Here's a pic of the fireplace complete and a note to say thanks to everyone involved.You have a very good team.Everyone was knollegable and pleasant and fun.We love the fireplace,it has a nice view and heats very well.Ill know more after it gets cold but so far so good.Thanks to all and good luck to you all.
"We want to thank you, Rob and Danielle again for your generosity helping us with our fire place for our new home. You guys were far too kind! We cannot wait to see it lit up!! Becky was also very appreciative of the kind words you put on the invoice, it made her day! Thanks again! You guys are the best!!"
I just wanted to say thank you for the great service on my Fireplace on Friday. Your technician did a great job my Wife and I enjoyed it Friday night and Saturday night. I will defiantly call on your company for any future service.
We were very impresses by each one of the gentlemen that worked on this project. Their professionalism and friendly manner was appreciated and they were all very easy to work with. What a blessing to have such a great team! Thanks again. Well Done!
Danielle, I LOVE IT!! I absolutely love the new fireplace!! And once again your team of installers were AWESOME!! They were so courteous and friendly. They interacted with the grandkids and put up with a crazy household of extra people, kids, and barking dogs. And left the house spotless, just like they were never there…WONDERFUL JOB by you and your entire team!! I will send before and after photos once I get it decorated (hopefully this weekend J) so you can see the transformation you guys achieved for me (as I’ve been waiting 5 years for this J) Again THANK YOU!!
"Rob, Danielle and everyone at Great American Fireplace,
We just want to say thank you so much again for the amazing work on our fireplace and side benches in our great room! Your friendliness, professionalism and quality workmanship was top notch from the first day we entered your showroom to the last day that Rob and Todd were here. We are thrilled to recommend you to everyone we know because of all you've done! Blessing to you and yours!"
"Just wanted to thank you all and Travis for fitting our service into your schedule. I also wanted to say how much we have enjoyed our stove and appreciate your professional service. I'm a tightwad by nature so spending what I did on a Blaze King wood stove was a "reach" that I have never regretted. The stove has performed past expectations and now gets followed up with a great service call - Thanks again!"
Our mantel looks absolutely wonderful! Rob does great work, make sure to let him know it is perfect!
Thanks again for everything through this process, we really appreciate it!
-Kyle & Kristin
Thank you so much, Danielle and Rob! I don't know if I mentioned this in the beginning, but our builder had set us up with a hearth shop in EC but after meeting with them I really wasn't happy with how it went which is why I reached out to you guys. In retrospect we made the right decision, you made the process quick and easy and we greatly appreciate it! We will definitely be recommending you guys in the future!
We LOVE our PRIMO grill and Firepit Table already! Luke will be cooking all summer (and forever) now! Great American fireplace is top notch and their customer service can’t be beat!
I purchased my gas fire place from Great American Homes a couple years ago and the service was top notch.
"Kurt is such a nice guy, answered all my questions an replaced the battery pack in the Great Room which was low. All is working Great! Thank you for your generosity, so happy that I did business with you. You are all a Class Act!"
I love these guys and plan to use them again when we put our next addition on. If you love a fireplace but not the work and mess that goes into dealing with the wood and ash, check out their Mendota gas fireplaces! Very much worth the extra cost!
Thank you again for everything! The fireplace is beyond anything I could have expected! It is absolutely beautiful and literally brought tears to my eyes when it was completed ❤️. Peggy
"We love our fireplace! You have a great group of guys. Very Pleasant to be around. Thank you and your crew for all the hard work and commintment to excellence. It's everything we hoped for!"
We love our new fireplace! Your crew did a wonderful job putting it in and you guys were GREAT to work with! You are the "BEST"!!!
"Your mason did an amazing job and I'm so happy with the stone! We have been extremely pleased with all of your help in this big decision for us and we appreciate the wonderful service each person has given. Be assured that I will be sending everyone I know your way!"
"Danielle, I just wanted to let you know the fireplace looks awesome! I've been very impressed with your organization; your craftsman do an excellent job! It's hard to find that in today's world. Thank you for the wonderful job, look forward to doing more business with you in the future!"
"Travis and Rob were fantastic! They did a great job, please tell them thanks again for me"
"Thank you for doing such a great job on our fireplace and for fitting everything into your schedule before Christmas! Your team was great to work with and we absolutely love the final results! Thank you!!"
"Very happy with the Blaze King! It's keeping us warm and toasty! Thank you for all you have done, you just don't see customer service like you offer anymore!"
"Thank you so much for our beautiful fireplace! Anybody could sell a fireplace, but your service was EXCEPTIONAL!"
"Thank you so much for helping me get the fireplace working. It was service above and beyond and I'm greatful!"
"We wanted to let you know how happy we are with how the fireplace turned out. It looks terrific. Travis did an excellent job! We also love the mantel. We are 100% satisfied. You have been great people to work with. Thank you so much"
"Your guys did an awesome job! They were knowledgeable, courteous and they left their workspace spotless! We are already enjoying the fireplace! Thank you!"
"Rob and Danielle, I absolutely love the stove. Think it might be the best investment I've made in the last 10 years!"
"Love my new fireplace and very pleased with the installation crew - THANKS"
"I just wanted to say Thank You Danielle and Travis for all your hard work towards finding a fan that would work with my fireplace. I know it wasn't easy! I truly appreciate the time and effort you all put in. Your customer service and support blows away your competitors and you make a great team! Thank you again!"
"Thank you so much for all your help to fix the cold air coming in through our fireplace. It was not something you had to do and it was certainly not your problem to fix seeing you did not install the fireplace. I can't begin to express how grateful we are for your help in the matter."
"Great American Fireplace, We LOVE the fireplace! We want to thank everyone for a job well done. From Start to Finish it was clear your staff takes great pride in thier work. You are fortunate to have such professional people. it reflects on the geat company you have."
"We absolutely love everything about Great American Fireplace. The customer service, the assistance, quality, ect. Thanks for all your help!"
"Robbey & Danielle, Thank you for the use of your beautiful fire-tables for our event. We appreciate your generousity!"
"I want to pass along our gratitude and appreciation to Travis, your installers are pros in every sense of the word. Their hard work and enthusiasm for their jobs really shows through. This is a huge remodel project that comes with much stress for us and being able to interact and work with folks like Travis and the crew makes it much easier. Please pass along our thanks to them."
"Thank you Rob so much for taking care of us. It is nice to know there are still people out there that stand behind their work. You have gained our trust and business at your store, and we will be sure to pass your contact info to others. Thank You!"
"Kurt was very professional. He was on time and answered all my questions politely and in a way I could understand. I appreciate the follow up! Thank you!"
"Thank you so much for the beautiful fireplace remodel, we are very happy with the end result. The mantel and hearth turned out just as I invisioned it!"
"Just wanted to let you know thanks to the storm we are spending some quality time with our new gas stove. My wife and I feel that we got the perfect stove for our home. Your installers were very professional and did a very nice job. This stove looks great in our living room and the vent cap on the front of our house matches the siding very well and does not stand out. I have no buyers-remorse. I'm glad we chose your business for our project"
"Over the years we have had many different crews do many different things for us but, without reservation, all three of the men who did our installation top the list!" Not only did they know what they were doing, they did it without wasting one minute. Even better, they cleaned up after themselves which wasn't all that easy because of the wet snow by the doors. Even bringing their own drop cloths!! That is consideration and great customer service!" When someone comes into your home and they are pleasant, friendly and competent it's a bonus. It will be a pleasure to recommend Great American Fireplace and those who work there."
"Rob and Danielle, Thank you so much for the nice deal and all of your help with the gas grills for our kids. They LOVE them!"
"It has been such a great experience working with you guys! I am so Happy iwht my wood buring stove! God Bless & Thanks again!"
"We would like to thank Travis and Rick for the professional and courteous manner in which they performed their work. Thank you all for a job well done!"
"Thank you for the beautiful fireplace! We are so pleased with the finished product! Thank you also for the professional and polite staff, we've already recommended your business to friends"
"We love our new stove! Furry and human alike, there is much contentment! THANKS!"
" We want to Thank You so much, it was nice working with you. We absolutely love our fireplace. Your staff were so easy to have in our home, they were so friendly, very, very neat and at times, funny! They were the best... Again, Thank You so much"
"We wish to express our gratitude for all the time and trouble you took seeing to the completion of our order. Thank you for interceding three times to get things done right with the fireplace door manufacturer, now that's true customer service and persistance! The final result of all your hard work are some increadible fireplace doors that are absolutely perfect and exactly what we had invisioned! Yay!"
"We are so excited to have our new wood fireplace installed!! The fellas that were here were very polite and pleasant!"
"Rob and Danielle, Thanks so much for our new fireplace and the gift of wine, we will enjoy it by the light of our new wood fireplace!"